Frequently Asked Questions
Why are your cupcakes refrigerated?
Because the majority of our cupcakes are made with perishable ingredients, they must be kept cold. While cold, the cupcakes are not as moist or creamy as they are at room temperature. We recommend that you allow the cupcakes to come to room temperature before enjoying them. This will allow the cake to return its natural moistness and the frostings to return their natural creaminess.
How long can a cake or cupcake stay out unrefrigerated?
Circumstances will dictate, but we recommend no longer than an hour.
Do I have to place an order or can I come into the shop and pick up a cake?
We make 6″ and 8″ cakes fresh daily in a variety of flavors for walk-in customers. However, there is no guarantee what we’ll have on a day-to-day basis. If you need a specific cake, it is best to call ahead and place an order.
Do you deliver?
We use an outside delivery service that can deliver virtually anywhere in the Southland.
How much does delivery cost?
$29 within the first 5 miles of the closest Lark Cake Shop location, and $3.50 a mile thereafter. Tiered cakes are $39 within the first 5 miles of the closest Lark Cake Shop location, and $3.50 a mile thereafter. Please call Silver Lake at 323-667-2968 or Pasadena at 626-798-1031 for a delivery quote.
Can you custom decorate a cake?
Yes. However, we ask to have a picture of the design you would like so we can create the exact cake you’re expecting.
Do you sell mini-cupcakes?
Yes, but because our recipe makes 24 mini-cupcakes and we don’t sell them in the shop, they must be ordered in lots of 24 of the same flavor at least a day in advance in most instances.
How far in advance should I order?
It’s never too early to order! Because all of our products are made by hand, we can only produce so much everyday. To assure your order can be fulfilled, please call in advance.
How many guests can be served with a particular size cake?
Do you sell gluten-free cupcakes?
No. We make a flourless chocolate cake and cupcake but all of our products, including vegan and flourless products, are produced in a kitchen that uses nuts, eggs, dairy and soy as well as flour.
About Yelp and other review sites
Yelp is a terrific way to get feedback on our performance. We try extremely hard to create great products and provide customers with an amazing experience. There are times when we fall short and there are times when we exceed expectations. You’ll see all of this on Yelp and we invite you to look.
You’ll also notice we don’t respond to negative Yelp posts. This is not because we don’t care about customer opinions, but because we believe the customer is always right, regardless of the situation, factual or otherwise.
If you have an issue with any aspect of our business, please send us an email at email@example.com or give us a call in Silver Lake at 323-667-2968 or Pasadena at 626-798-1031. We believe in 100% customer satisfaction and would like to hear from you.